This policy explains how Ignite Innovations Limited ("Ignite", "we") handles personal data collected through ignite-inc.com. We are based in Hong Kong and handle personal data in line with the Personal Data (Privacy) Ordinance (Cap. 486) and, where it applies to you, the EU and UK General Data Protection Regulation.
What we collect
When you submit an enquiry we collect the details you enter: your name, company, business email, target market, product formats, estimated volume, target launch date and message. We do not ask for, and ask you not to send, sensitive personal data.
If analytics are enabled, we collect information about how the site is used - pages viewed, approximate location, device and browser - using Google Analytics. This information is aggregated and is not used to identify you.
How we use it
- To respond to your enquiry and prepare quotes, samples and proposals.
- To manage our business relationship with you and your company.
- To understand which pages and content are useful and improve the site.
We do not sell personal data, and we do not use enquiry details for unrelated marketing without your consent.
Who we share it with
Enquiries are delivered to our team by Web3Forms, our form-processing provider. Analytics data is processed by Google. We may share enquiry details within the Ignite group and with service providers who help us run our business, under appropriate confidentiality obligations. These providers may process data outside Hong Kong.
How long we keep it
We keep enquiry details for as long as needed to respond and to manage any resulting business relationship, and then delete or anonymise them.
Cookies
The site itself does not need cookies to work. If analytics are enabled, Google Analytics sets cookies to distinguish visits. You can block or delete cookies in your browser settings.
Your rights
You can ask to access or correct the personal data we hold about you, and, where applicable law allows, ask us to delete it or stop processing it. Email hello@ignite-inc.com and we will respond within the time required by law.
Contact
Ignite Innovations Limited, Energy Plaza, Unit 1202, 92 Granville Rd, Tsim Sha Tsui, Hong Kong · hello@ignite-inc.com · +852 3586 8829